These terms and conditions of use ("Terms and Conditions") constitute a contract between you ("User") and Interwelt Global Traveler Assistance in connection with the services offered through the https://interwelt-intl.com/ website (the "Portal") or otherwise, and User is bound by these Terms and Conditions.
Interwelt World Travel Assistance provides the User with a free assistance quotation service, showing the characteristics of different services and products, allowing the User to choose the product that best suits his/her needs.
For a better service, the User will be contacted by telephone by a sales executive who will advise him/her in the quotation process.
These Terms and Conditions set forth the rights and obligations arising for Interwelt Worldwide Travel Assistance and the User, for the use of the Services.
The User must read, understand and accept all the provisions set forth in these Terms and Conditions and other policies and regulations supplementing the same, prior to making use of the Portal and the Services.
By accepting the Terms and Conditions, the User declares to have been informed in a clear, comprehensible and unambiguous manner of the Terms and Conditions, to have had the possibility to store and print them. Interwelt maintains an updated version of the Terms and Conditions on the Portal so that the User can consult them at any time.
Also, by accepting the Terms and Conditions, you represent that you have been informed and know your rights as a Holder of your personal data, which are set out below (art. 8 of Law 1581 of 2012) Colombian legislation where the company is registered under the legal registration of Grupo Houten S.A.S:
To provide our services, it will be necessary to collect and use the personal data of users. In view of the foregoing, the privacy policies of Interwelt worldwide travel assistance are set forth below.
The User guarantees and is responsible, in any case, for the truthfulness, accuracy, validity and authenticity of the data entered. Interwelt worldwide travel assistance is not responsible for the accuracy of the data provided by the User.
Interwelt worldwide travel assistance reserves the right to request any additional proof and/or data in order to corroborate the veracity of such data, as well as to use various means to identify the User and to review or verify the veracity of the information provided.
Interwelt worldwide travel assistance may confirm the personal data provided by contacting public entities, specialized companies or credit bureaus, for which the User expressly authorizes Interwelt. The information obtained from these entities shall be treated confidentially.
The user may always ask Interwelt worldwide travel assistance to update, modify, rectify and/or cancel his personal data and the exercise of the rights provided by the laws of each country of purchase on the subject. The above through the procedure indicated in letter "f" of these policies.
The type of information we collect will depend on how users use our Products.
The age is requested in order to provide quotes according to the user, this data will vary prices and results shown on the portal. The full name is required to publish, in our web portal, part of the content of the satisfaction survey that the user voluntarily performs. The email address is requested to contact the user if necessary and to send the voucher associated with the contracted assistance. The rest of the data indicated are requested and collected for the purpose of issuing the travel voucher.
We ask for your email to identify you as a user and then we can offer you promotions and news.
Interwelt worldwide travel assistance automatically stores User data, for example, when you contact Interwelt worldwide travel assistance either in person or by answering questions by e-mail, through the Web Portal chat or by telephone.
In addition, Interwelt worldwide travel assistance may collect information when the User visits the Portal. This information may be the IP address of the computer, information about the operating system and browser used, the site from which the User came to the Portal or the time and date of your visit and activity, this only for purposes of system administration and security, for which the user expressly authorizes Interwelt worldwide travel assistance to proceed as indicated.
Children and adolescents who are minors may be users of the products and services we offer, as long as they act through or duly authorized by their parents or by those who have parental authority over the minor.
We will ensure the proper use of personal data of children and adolescents under age, ensuring that the processing of their data respects their best interests, and their fundamental rights and, as far as possible, taking into account their opinion, as holders of their personal data.
The Portal uses Google Analytics, which is a web analytics service provided by Google. This tool uses "cookies", files that are stored in the User's browser to collect general information about the way the User uses the Portal: pages visited, time spent on the Portal, age, gender, etc.
The information generated by the aforementioned cookies about the User's behavior, as well as their IP addresses, is transmitted by the browser to Google servers in the USA and other countries. On behalf of Interwelt, Google will use this information for the purpose of generating reports on the activity occurring on the Portal, also offering additional services for user behavior.
IP addresses collected by Google Analytics will not be associated with other information Google may have stored in other services. All information collected is general and does not allow to carry out a personal identification of the User.
If the User so wishes, he/she can voluntarily eliminate the use of information storage cookies at any time, through the configuration of his/her browser. Please note that this may result in the Portal not functioning to its full potential.
Additionally, the User may stop the transmission of information through cookies by downloading and installing Google Analytics Opt-out Browser Add-on (http://tools.google.com/dlpage/gaoptout).
The User's personal data will be used for the following purposes:
The area responsible before which the Holder of the information may exercise his/her rights to know, update, rectify and delete the data and revoke the authorization will be the Customer Service area. The contact details are:
Telephone: CO + (57) 13819511
CR + (506) 40010383
PA + (507) 8317071
PA + (507) 8306419
VE + (58) 2122640946
The User may exercise their rights to know, update, rectify and delete information, as well as revoke authorization, by writing to info@interwelt- intl.com, indicating their request. For these purposes the following procedures will be followed:
The owners, authorized persons or assignees may consult their personal information contained in our databases, in which case we will provide them with the requested information, after verification of the legitimacy to submit such request. The consultation will be answered within a maximum term of five (5) business days from the date of receipt of the same. When it is not possible to attend the consultation within such term, the reasons for the delay will be informed, indicating the date on which the consultation will be attended, which in no case may exceed eight (8) working days following the expiration of the first term.
If the owners, authorized persons or successors in title consider that the information contained in a database should be corrected, updated or deleted, or when they notice that the information contained in the database is not correct, updated or deleted, update or suppression, or when they notice the alleged breach of any of the duties contained in the Regulation, they may file a claim with us, which will be processed under the following rules:
The personal data of our users are stored on internal servers, high security level, from which data are downloaded, which the user declares to know, accept and authorize.
Interwelt worldwide travel assistance does not sell, transfer or assign users' personal data. User data is only disclosed to companies of the Interwelt worldwide travel assistance group for the sole purpose of internal business analysis. Interwelt worldwide travel assistance, in compliance with applicable law, as in the case of compliance with resolutions or orders issued by judicial or administrative authority, will communicate personal data.
It is important to note that Interwelt worldwide travel assistance will communicate the information necessary to obtain the quotations requested by users. In the case of the travel assistance product, the data is shared so that the sales voucher can be issued.
Interwelt worldwide travel assistance may contract with third parties for the provision of certain services, for example, and without the following statement being exhaustive, for
The following is not limited to the analysis and study of data, which will always be done on the basis of anonymized data.In such circumstances, Interwelt worldwide travel assistance will communicate the information to such providers, who must comply with appropriate security measures in order to protect our users' information.
All communications between users and Interwelt worldwide travel assistance are encrypted by internal security systems following accepted industry standards and providing a high degree of security of the information transferred.
All information stored by Interwelt worldwide travel assistance Interwelt worldwide travel assistance is stored on servers protected by strict security measures.
Interwelt worldwide travel assistance is committed to make every effort and take preventive and reactive measures to safeguard and protect user information, seeking to maintain the confidentiality, availability and integrity of this.
We consider important to inform you of the existence of a form of electronic fraud known as "Phishing", which aims to steal your personal data through emails, messages or phone calls very convincing that may appear to come from Interwelt worldwide travel assistance or any related company, but are not, requesting data such as usernames, passwords, identity card, among others.
Do not answer e-mails, messages or phone calls requesting personal information, an Interwelt staff member or employee will NEVER ask you for your personal password. Be wary of e-mails whose origin you do not know, which we suggest you do not open and delete immediately. If you read them, we recommend not to open attachments, this is the most common way to contaminate a computer with viruses or malicious software.
In case of doubts or being affected by a fraud, please contact our customer service team through the means of contact established in the Portal.
Interwelt is willing to refund money paid for the purchase of one of our travel assistance plans provided that the following guidelines are met.
Eligibility: The refund of the amount paid for the purchased assistance plan is specifically limited to our e-commerce customers.
Refund Request: The customer must submit a refund request and this must include relevant information such as voucher number, full name, reference and amount to be refunded and a brief description of the reason for the refund.
Verification and Evaluation: Our customer service team will review the refund request and verify the information provided. In case of duplicate payments, evidence of the error, such as duplicate payment vouchers or bank records, will be required.
Time to process the request: one working week from the finance department we will make the refund effective provided that all the required information to proceed is available.
Important: the time to be effective in the applicant's account will be in the processes that your bank handles to receive transfers.
May use the Services and register on the Portal, natural persons who comply with the procedures provided in these.
The Portal and the Services may not be used by minors, persons who do not have the capacity to contract.
b) Declarations of the User. Prohibited Uses.
The User, declares to know and accept expressly that:
No action or use of any device, software, or other means to interfere with the activities and operation of Interwelt Worldwide Traveler Assistance or Interwelt Worldwide Traveler Assistance's accounts or databases is permitted. Any interference, attempt or activity in violation of or contrary to intellectual property laws and/or the prohibitions set forth in this Agreement shall give rise to appropriate legal action and penalties as provided in this Agreement and shall make the infringer liable for damages.d) Intellectual Property.
The programs, as well as the databases, networks, files that allow the User to use the Portal, are the property of Interwelt worldwide travel assistance and are protected by the laws and international treaties on copyright, trademarks, patents, models and industrial designs. The improper use and reproduction of all or part of them is prohibited, unless expressly authorized in writing by Interwelt worldwide travel assistance. Furthermore, the User is expressly prohibited, in relation to the Portal:
User shall defend and indemnify Interwelt worldwide travel assistance, and its employees and agents from and against any and all claims, judgments, fines, claims, penalties, sanctions, garnishments, and injunctions arising out of:
The defense obligations, subject of this clause, shall be effective as soon as Interwelt worldwide traveler assistance and/or its employees and/or agents are notified of any claim or demand and, the indemnification obligations, as soon as Interwelt worldwide traveler assistance is required to make a payment or bear a cost, notwithstanding the existence of pending appeals against the resolution or judgment ordering payment and without prejudice to any restitution that may be due as a result of the favorable ruling of such pending appeals.
All intellectual and industrial property rights and any other of similar nature, on the Portal, its functionalities, codes, developments, software, hardware, domain, logos, emblems, logos, designs, structure, content, information, among others, are owned by Interwelt worldwide travel assistance. In no case shall it be understood that the User shall have any kind of right over them.
Interwelt worldwide travel assistance may propose modifications to these Terms and Conditions at any time by notifying Users by e-mail.
Interwelt worldwide travel assistance will keep the User informed by means of e-mails, announcements or notices that it will make available on the Portal or by means of communications to the address included by the User when registering on the Portal. If you do not wish to receive the aforementioned emails, you may unsubscribe by following the link at the end of each email. In addition, any information or mass communication to be made to users under these Terms and Conditions may be made or disseminated by such means as Interwelt worldwide traveler assistance may determine, including print, television, website, e-mail, postal correspondence or otherwise.
Interwelt worldwide traveler assistance has the right to set terms and conditions as long as they deem necessary. Interwelt worldwide travel assistance shall communicate the termination of the term of this, at least 30 calendar days prior to the date of termination, using for this purpose the means of information and communication established in these Terms and Conditions, respecting the benefits that have already been offered.
The information provided will remain stored for the maximum term necessary to allow compliance with the legal and/or contractual obligations in charge especially in accounting, contractual, fiscal and tax matters or for the time necessary to meet the provisions applicable to the matter in question and the administrative, accounting, tax, legal and historical aspects of the information. The databases will be valid indefinitely, in accordance with the purposes and uses of the information.
The User may always store and/or print these Terms and Conditions, and must abide by them in order to use the Portal and the Services.